The job was for 5 days and covered desktop and mobile sites. I was able to watch 12 user tests and also participate in one for myself. Lowri gave me a walk through of how testing is carried out which was incredibly insightful as I would have found it difficult to fully understand the process otherwise.
UX Testing process:
Each test is one hour long, it is completely voluntary so the user can leave if they want to. The first half an hour of the test was fairly user-directed. Lowri gave each user some tasks and set them on the Rental Cars website as well as some direct competitors. The use then carried out their tasks whilst Lowri, myself and some of the team members from Rental Cars observed from the observation room. The second half of the test was then a play back of the user using each website and Lowri had them explain why they clicked on certain features and focussed on difficult times within the test. My role was then to take notes of this section and time stamp any key things each user said. Lowri will then look back at the footage and create an archive of research to pass on to the design teams to help them to improve the rental cars website.
The testing took place at Space Interactive Media Labs in MediaCityUK (Salford) which is an amazing facility dedicated to user testing. I very much enjoyed this experience and I have taken a lot of knowledge away from it. I also met some of the people that work at Rental Cars and I was able to ask them about User Experience Design as it is a new design methodology that not many tutors know about.
Gaming testing room:
Notes:
Observation room:
User waiting room:
Testing room:
Testing in progress:
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